Effective Communication with Deaf Employees
Articulate Storyline · Micro-learning
An E-learning course designed for managers who supervise, train, and communicate with deaf employees. The course will cover best-practices for creating accessible working environments, interacting with translators, and collaborating with deaf and hearing employees.
Notes for reviewers
- Given the subject matter and the insensitivity implicit in voicing deaf characters, this course includes no audio script by design.
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- Articulate Storyline
- ADDIE design thinking
- Scenario-based learning
- Storyboarding
Open resource
Problem
Most managers of deaf employees receive no training in how to effectively talk to deaf people, interact with interpreters, or set up accessible learning environments in the work place.
Audience
This training is directed at managers who may have developed effective strategies for managing most employees or for creating successful learning environments, but find that these strategies and environments fail when dealing with deaf employees and interpreters.
Analysis
Interviews with effective teachers and managers of deaf students and employees surfaced numerous widespread myths about deaf people (“all deaf people can read lips”), ineffective practices while interacting with interpreters (untrained managers tend to make eye contact with the speaking interpreter rather than their deaf audience), and inaccessible learning environment setup.
Solution
Managers in this situation spend precious 1-on-1 and training time failing to communicate effectively with and potentially alienating their deaf employees, burning managerial capital as well as wasting company time due to a poorly-trained workforce. After this training, managers will reclaim their lost time and professional capital while ensuring a uniformly-trained and more effective workforce.
Learning objectives
- Successfully communicate with deaf individuals in the workplace.
- Interact effectively with interpreters.
- Create accessible work environments for your deaf employees.